FAQ

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Frequently Asked Questions

[/vc_column_text][vc_separator align=”align_left” border_width=”2″ el_width=”40″][/vc_column][/vc_row][vc_row disable_element=”yes” css=”.vc_custom_1599777854033{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column width=”1/4″][vc_single_image image=”2455″ img_size=”400×300″ alignment=”center” onclick=”custom_link” css_animation=”fadeInUp” link=”https://gogreenfig.com/general/”][/vc_column][vc_column width=”1/4″][vc_single_image image=”2449″ img_size=”400×300″ alignment=”center” onclick=”custom_link” css_animation=”fadeInUp” link=”https://gogreenfig.com/shopping-and-ordering/”][/vc_column][vc_column width=”1/4″][vc_single_image image=”2453″ img_size=”400×300″ alignment=”center” onclick=”custom_link” css_animation=”fadeInUp” link=”https://gogreenfig.com/shipping-and-exchange/”][/vc_column][vc_column width=”1/4″][vc_single_image image=”2451″ img_size=”400×300″ alignment=”center” onclick=”custom_link” css_animation=”fadeInUp” link=”https://gogreenfig.com/returns-and-refunds/”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]☆ Popular questions[/vc_column_text][vc_tta_accordion style=”flat” shape=”square” color=”pink” gap=”20″ c_icon=”chevron” active_section=”1″ no_fill=”true”][vc_tta_section title=”Do I need an account to purchase an item?” tab_id=”1599776682153-4e237d17-4222″][vc_column_text]It is not required to have an account in order to purchase an item.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I am having troubles signing in to my account. What should I do?” tab_id=”1599776682193-363acc14-c7da”][vc_column_text]This usually happens for one of the below reasons:

Incorrect username/email

Kindly double check the username/email you are using to sign in. In case you have typed your email address incorrectly when registering for an account, the system will not be able to recognize your correct details. If you believe this is the case, kindly contact us with your full name and correct email and we will help you solve this issue.

Incorrect/Forgotten password

Kindly double check the password you are using to sign in. In case you have forgotten your password, click on Forgot Password, submit your email address and the password reset link will be emailed to you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I place an order on Green Fig?” tab_id=”1599777597717-f4242a1d-19a4″][vc_column_text]We have designed an easy process for placing orders on Green Fig.

  • Select any product/book you would like to buy. You can filter by different parameters while searching the products.
  • Add it to your shopping bag.
  • Sign into your account or register for an account if you do not have one yet. If you don’t have an account you can still proceed with the purchase.
  • Enter your address, payment information and submit your order. You are all set.

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Can’t find an answer?

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